Privacy Policy



This is the Privacy Policy of Get Living London Limited, a company registered in England and Wales under registration number 07793925, with a registered address at Lansdowne House, 57 Berkeley Square, London, W1J 6ER ("GLL", "us" or "we").

We respect your privacy and personal data. This Privacy Policy explains how and for what purposes we use your personal data (meaning any information about you which on its own or when taken with other information we have or are likely to have identifies you such as your name, address, telephone number or email address), referred to in this Privacy Policy as "Your Information").


We will, at all times, process Your Information in accordance with all applicable laws.

Please note that this Privacy Policy does not apply to any third-party websites which are linked to by any GLL Site.


Who are we


Your data will be controlled by Get Living London Limited, a company registered in England and Wales under registration number 07793925, with a registered address at Lansdowne House, 57 Berkeley Square, London, W1J 6ER.

We may share Your Information with our affiliate companies (together the "GLL Group").  In particular, we need to disclose information identifying you for the purpose of signing Assured Shorthold Tenancy Agreements (ASTs) and releasing deposits.  Any reference to "us" or "we" in this Privacy Policy is a reference to each of these companies.


Your Information may be used by any member of the GLL Group as permitted by law and also in the manner set out in this Privacy Policy and any other terms disclosed to you.


GLL has registered with the Information Commissioner's Office with the following details:



You may contact GLL with regard to Your Information at:


Legal basis for using your information


All organisations need a legal reason to use your personal information, if they don’t have one, they can’t use it. There are a number of legal grounds that enable data processing:

With your consent

There are some activities where we process personal information with your consent, for example, where we want to send you marketing messages by email, we would ask your permission first and you could opt-out at any time by clicking on the unsubscribe link on the email or updating your account preferences. We will indicate in the Policy where we rely on consent.

To fulfil a contract

We also process your personal information in order to fulfil a contract we have with you. For example, when you rent a home with us, we will process your information to administer that contract.

For a legitimate interest

Sometimes we may use your information to help achieve our business objectives but only where that activity doesn’t negatively affect your rights. For example, we might use your information to analyse business performance or to send you details of special offers or other information about our group. You can object to us relying on our legitimate interest to use your personal data in these ways at any time through your account preferences or by getting in touch with us using the contact details below.

To comply with legal obligations

There may be situations where we need to use your information to comply with legal obligations. For example, we are required by law to carry out Right to Rent (R2R) checks.

What personal information we collect about you


We collect the information you give us when you register with us, email us, enter our competitions, arrange a property viewing and request a brochure.  We will also collect personal data about you if you enter into a lease agreement or any other contractual relationship with us or use our wifi service.  

By entering your details or otherwise providing data, such as your name, email address, postal address, age, gender, telephone or mobile number and payment information, you enable us and our service providers to provide you with the information or services you require.

We may collect sensitive personal information relating to your health, for example whether or not you have a disability. We will use this information to determine whether certain of our properties may be suitable for you and for complying with health and safety requirements.  We may also process your partnership status where you disclose this to us.

We may already hold personal information about you which you have given to us previously, either online or in person (for example, by completing a survey). You agree that we may update your existing records to add Your Information to the existing personal information we hold about you.

We may request additional information from you. We will make it clear to you what information we need in order to provide you with the information or services you have requested, and what information you can provide on a voluntary basis. In all cases, we will only request information we need to provide you with the information or service(s) you have requested.



How we use your personal information


We will use the information we collect from you:


    • to provide you with the information, products or services that you have requested;
    • to send you information about other products and services that may be of interest to you and notify you about important changes or developments to our products or services, in each case if you have given us your permission to do so or where we are allowed to by law;
    • to administer, support and improve the services and information we provide;
    • to determine your eligibility, including your financial eligibility, with respect to certain of our products or services;
    • for those purposes set out in our Cookies Policy;
    • to carry out our obligations arising from any contract entered into between you and us;
    • to update our existing records about you;
    • as otherwise set out in this Privacy Policy;
    • to carrying out a legal duty or as authorised by the Secretary of State;
    • monitoring for equal opportunities purposes (e.g race, disability or religion) in accordance with law;


We will ensure that we only keep Your Information for as long as is reasonably necessary, up to a maximum of seven years, or to fulfil our legal obligations.


We will keep your personal information for the period required to perform the relevant services and then 12 months from the date you stop engaging with us. Your information will be securely erased once no longer required.


From time to time we may de-identify your information so that it cannot be attributed to you individually and use this data for data analytics and product development purposes.



Your rights


You have the following rights regarding your information:



What does this mean?

The right to be informed


You have the right to be provided with clear, transparent and easily understandable information

about how we use your information and your rights. This is why we’re providing you with the

information in this Privacy Policy.


The right of access

You have the right to obtain access to your information (if we’re processing it), and other

certain other information (similar to that provided in this Privacy Policy). This is so you’re aware

and can check that we’re using your information in accordance with data protection law.


The right to rectification

You’re entitled to have your information corrected if it’s inaccurate or incomplete.


The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request

the deletion or removal of your information where there’s no compelling reason for us to

keep using it. This is not a general right to erasure; there are exceptions.


The right to restrict processing

You have rights to ‘block’ or suppress further use of your information. When processing

is restricted, we can still store your information, but may not use it further. We keep lists

of people who have asked for further use of their information to be ‘blocked’ to make sure the

restriction is respected in future.


The right to data portability

You have rights to obtain and reuse your personal data for your own purposes across

different services. E.g., if you decide to switch to a new provider, this enables you

to move, copy or transfer your information easily between our IT systems and theirs

safely and securely, without affecting its usability.


The right to object

You have the right to object to certain types of processing, including processing

for direct marketing (which we do only with your consent).


Rights in relation to automated decision making and profiling

We use technology to build profiles about you, and for you this means we may make

certain assumptions about products you may be interested in and use this to send you

more tailored marketing communications. We also use automated systems to select you

for Customer Surveys from time to time. 






Do we make automated decisions concerning you?


We use an automated decision-making system to decide which offers and surveys to send you and how often. We also use third party partners who may use your information to complete automated screening checks that are required for the contract you are entering into with us.


You have the right not to be subject to a decision based solely on automated decision making and processing which has legal consequences for you or similarly significant effects. If you have any questions about this, please contact us by email at:



Sharing information


We may share Your Information (including your sensitive personal data and our existing records about you, as updated by any new information you provide us with) with our third-party service providers in order to allow them to fulfil any of the purposes for which we may use Your Information under this Privacy Policy or as otherwise permitted by law. 


Where possible, we try to only process your information within the UK and European Economic Area (EEA). If we or our service providers transfer personal data outside of the UK or EEA, we will always require that appropriate safeguards are in place to protect the information when it is processed.

We may also disclose Your Information (including your sensitive personal data) to third parties if all or substantially all of the assets of either of us are acquired by a third party, in which case Your Information will be one of the transferred assets.

Unless you provide us with permission to do so, we will not share Your Information with a third party except as set out in the Privacy Policy or if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce any other agreement which we enter into with you or as permitted by law.


Protecting your information


We use up-to-date industry systems and procedures to protect your personal information. We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you.




Access to your information, correction and unsubscribing


To find out more about how Your Information will be used, or to make a complaint, please contact us by email at

You have the right to request a copy of the information that we hold about you. If you would like to request such a copy, please contact us by email at:

You may ask us to correct or remove information you think is inaccurate by contacting us by email at

You have the right to unsubscribe from any emails or other types of communication we send you. To change email preferences, please contact us by email at   You can also unsubscribe from marketing communications by clicking on the link at the bottom of every email we send to you or by contacting

We hope you will be happy with the way we handle Your Information but if not you have the right to complain to the Information Commissioner if there is a problem – see



Changes to this privacy statement


We reserve the right to amend this privacy statement from time to time to reflect changes to our business, website or to any applicable legislation. You should therefore revisit this privacy statement on a regular basis to ensure you are familiar with its terms and any changes which are made.

When we amend this privacy statement, we will publish changes on the website.


This version is dated 21st May 2018.


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